1. Introduction
Holsman Physical Therapy & Rehabilitation is committed to protecting your privacy.
This Privacy Policy describes:
- What personal information is collected,
- How it is used,
- Whether and how consumers' opt-in information is shared.
By using our website or services, you consent to the practices described below.
2. What Personal Information We Collect
We may collect the following categories of personally identifiable information:
- Contact information: name, email address, phone number, billing/shipping address.
- Health information: medical history, insurance details, and protected health information (PHI) necessary to provide physical therapy and rehabilitation services.
- Device & usage data: IP address, browser type/version, device type, pages visited, date/time stamps.
- Service data: details you provide when requesting services, scheduling appointments, or paying for therapy sessions.
- Mobile data: your device ID, mobile carrier, and location when you access our services via mobile.
3. HIPAA Compliance
Holsman Physical Therapy & Rehabilitation is a HIPAA-covered entity. Your protected health information (PHI) is handled in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your medical information from unauthorized access, use, or disclosure.
4. How We Use Your Personal Information
We use collected information to:
- Provide and fulfill services – process bookings, payments, scheduling, and deliver physical therapy and rehabilitation care.
- Enhance user experience – personalize content and optimize our website.
- Communications – respond to inquiries, send appointment confirmations, treatment updates, and healthcare reminders.
- Marketing – email/SMS promotions and offers (only with your prior consent).
- Operational & legal – fulfill contracts, comply with legal obligations, detect and prevent fraud, and protect patient safety.
5. Opt-In Information & How It's Shared
If you opt in to receive marketing communications (emails, SMS text messages, etc.):
- We will only share this data with third-party service providers (e.g., SMS platforms like RingCentral) for the sole purpose of sending messages on our behalf.
- No mobile opt-in or text message consent will be shared with third parties or affiliates beyond what is necessary to deliver your requested communications.
- You may opt out of marketing communications at any time by replying "STOP" to any text message or using unsubscribe links in emails.
6. SMS Terms and Conditions
By texting Holsman Physical Therapy & Rehabilitation at 855-465-7626, you agree to receive Customer Care, Marketing, and Account Notification messages from Holsman Physical Therapy & Rehabilitation.
Opting Out
Reply STOP to opt-out; Reply HELP for support. Message & data rates may apply; Messaging frequency may vary. Please visit https://holsmanwellness.com to see our terms and conditions, privacy policy, and other information.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out.
Messaging Costs and Support
We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at https://holsmanwellness.com for more information.
Service Modifications and Liability
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.
Privacy
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
7. Cookies & Tracking Technologies
We use cookies, web beacons, tags, and scripts to:
- Support essential site functionality;
- Remember your preferences;
- Analyze site performance and usage patterns.
You can control cookies via your browser settings.
8. How We Store & Protect Your Data
Your information is stored securely on encrypted servers and accessed only by authorized personnel and service providers who follow this Privacy Policy and applicable HIPAA regulations. While we use industry-standard safeguards and encryption, no system is completely secure. We take data security seriously and maintain comprehensive safeguards to minimize risks.
9. Data Sharing & Disclosure
We may share your information with:
- Service providers: for analytics, communications, SMS delivery, payment processing, and healthcare operations.
- Affiliates/business partners: only when necessary to fulfill services (e.g., subcontractors, insurance verification), always under strict confidentiality and HIPAA Business Associate Agreements.
- Legal authorities: to comply with legal requirements, court orders, or to protect rights, privacy, safety, and property.
We do not sell or lease your personal information or protected health information to third parties.
10. Retention of Your Data
We retain your personal information and medical records only as long as needed for business purposes, legal obligations, dispute resolution, fraud prevention, or as required by law (including HIPAA's six-year medical records retention requirement).
11. International Transfers
Your data may be transferred and processed in countries outside the U.S. We ensure appropriate safeguards, standard contractual protections, or lawful transfer mechanisms are in place.
12. Your Rights & Choices
You may:
- Opt in or out of marketing communications anytime via reply commands ("STOP" for SMS) or email unsubscribe links.
- Request access to, update, correct, or delete your personal information and medical records—contact us at the information below.
- File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your HIPAA rights have been violated.
- Control cookies through browser settings.
13. Changes to this Policy
Any changes will be posted here with an updated "Last Updated" date. If changes are materially significant, we'll notify you via email or website notification.
14. Contact Us
For questions about this privacy policy, your health information rights, or to exercise your privacy rights, please reach out:
Holsman Physical Therapy & Rehabilitation
Email: Lyndhurst@holsmanhealthcare.com
Phone: 1-855-465-7626
Address: 710 Mill St Unit H3, Belleville, NJ 07109